CAN I RETURN ORDERED PRODUCTS?
Of course you are free to return any articles you do not want to keep with in 14 days of delivery without giving reasons. All products need to be in mint and sellable condition.
WHERE DO I NEED TO SHIP MY RETURN?
Please follow the instructions on the return paper included with your package. List on the form what items you are returning, and mail to this address: Brandy & Melville, Csanyi L. Utca 34, 1043 Budapest, Hungary.
DO I HAVE TO PAY FOR RETURNS?
We provide free returns for all returns over 30€ value of goods. Please get in touch to receive your returns label. Please return all items in a suitable and solid package. You can combine returns from several orders in one parcel as long as you send it back within 14 days of reception.
Make sure that your mailings is prepaid and keep your proof of postage when you return.
If your order was faulty please contact our customer service to get free returns.
CAN I RETURN OR EXCHANGE ITEMS I BOUGHT ONLINE IN A BRANDY & MELVILLE STORE?
We are sorry to inform you that it is currently not possible to return or exchange items of your order in one of your local stores. Please send back your goods directly to our online warehouse.
IS IT POSSIBLE TO RETURN, EXCHANGE OR MAKE RECLAMATIONS IN GERMANY OF BRANDY & MELVILLE PRODUCTS, IF I BOUGHT THEM ABROAD?
Since the Brandy & Melville stores abroad belong to another company, it is not possible for us to do article exchanges or attend reclamations. If you would like to return an article purchased abroad, please get in contact with the shop where you bought it.
CAN I REFUND SALE ARTICLES?
Every item in our online shop can be returned within 14 days of perception. This refers as well to SALE articles.
HOW DO I GET MY MONEY BACK IN CASE OF RETURNS?
In case of PayPal or credit card payments your money will be return automatically within a couple of days. If your payment was via bank transfer we will need your banking information. Please send us a note with all necessary details for a fast and easy transaction.
HOW LONG DOES IT TAKE UNTIL I GET MY MONEY BACK?
After your return arrived we will check all pieces and send your refund as soon as possible. Refunds usually take 3 to 14 days, but never longer as 30 days.