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ORDERING

DO I NEED TO REGISTER TO SHOP ONLINE?

For a quick and easy process of your delivery, you need to create an account. Of course, you can delete all your personal details at any time straight away after your order.

CAN I DELETE OR CHANGE ITEMS AFTER I ORDERED?

Unfortunately, it is not possible to change placed orders. We can not change the size or color of an item, the shipping address or payment method, not add or remove items. You may be able to cancel your order. Please contact our customer service as soon as possible.

CAN I ADD PIECES TO MY ORDER AFTER THE CHECK-OUT?

Due to technical reasons, we are not able to add additional pieces. If you order twice on the same day, both orders will be delivered in separate parcels.

PROBLEMS WITH YOUR ORDER

MY ORDER IS NOT COMPLETE. WHAT CAN I DO?

We are very sorry that mistakes like this may happen. Please get in touch with our customer service as soon as possible so we can provide that your desired article is still in stock!

I HAVE RECEIVED A WRONG ARTICLE. WHAT SHOULD I DO?

Of course, we are going to exchange the pieces for you free of charge! Please get in touch with our customer service as soon as possible to get more information.

MY ORDER HAS BEEN CONFIRMED. BUT NOW I GOT A MAIL WHICH SAYS THAT THE ARTICLE IS SOLD OUT. HOW CAN THAT HAPPEN?

Our shop is synchronized at certain intervals. So it may happen that different customers order the same piece at the same time. In the case of articles with low stock, we are only able to provide the piece for the customers who ordered first.

I SAW AN ITEM AT YOUR STORE. CAN I PURCHASE IT AS WELL ONLINE?

Our sales mix is different in every store in order to surprise you every time again! Additionally, certain articles hit different stores at different times. Therefore it is likely that you will find the item you saw at our shop as well as online… but it is never sure.
Due to technical and organizational reasons, we are unfortunately not able to give you any information about whether your desired article will be available online or is going to be back in stock again.

CAN I ORDER OUTSIDE GERMANY?

 

 

We deliver to Germany.
If you are located in the United States, please visit: us.brandymelville.com 
If you are located in the United Kingdom, please visit: brandymelville.co.uk
If you are located in Ireland, please visit: ie.brandymelville.com
If you are located in Hongkong, please visit: hk.brandymelville.com
If you are located in China, please visit: cn.brandymelville.com

For customers outside the European Union, our prices are exclusive of VAT. 
Within the EU, there are no customs or import charges for shipping. Deliveries to non-EU countries incur additional duties, taxes and charges. For more information on customs duties, see for example the European Commission.

You can find more answers to your questions in our FAQs