+49 (0)30 91748784
Monday - Friday, 9 - 17 hours
Do I need to register to shop online?
For a quick and easy process of your delivery you need to create an account. Of course you can delete all your personal details at any time straight away after your order.
Can I delete or change items after I ordered?
As long as your parcel didn’t left our warehouse, we can change your delivery accordion to your wishes. Please get in touch as soon as possible!
Can I add pieces to my order after the check-out?
Due to technical reasons we are not able to add additional pieces. If you order twice at the same day, both orders will be delivered in separate parcels.
PROBLEMS WITH YOUR ORDER
My order is not complete. What can I do?
We are very sorry that mistakes like this may happen. Please get in touch with our costumer service as soon as possible so we can provide that your desired article is still in stock!
I have received a wrong article. What should I do?
Of course we are going to exchange the pieces for you free of charge! Please get in touch with our costumer service as soon as possible to get more information.
My order has been confirmed. But now I got a mail which says that the article is sold out. How can that happen?
Our shop is synchronized in certain intervals. So it may happen that different costumers order the same piece at the same time. In case of articles with low stock we are only able to provide the piece for the costumers who ordered first.
I saw an item at your store. Can I purchase it as well online?
Our sales mix is different in every store in order to surprise you every time again! Additionally certain articles hit the different stores at different times. Therefore it is likely that you will find the item you saw at our shop as well online… but it is never sure.
Due to technical and organizational reasons we are unfortunately not able to give you any information about weather your desired article will be available online or is going to be back in stock again.
We progress your order for shipping as soon as possible. Please note that after your order has been received, we can not change the delivery address. Control your address details in any case before placing your order!
The delivery to Germany will happen within 4 days* (*weekends and holidays excluded) after payment instructions by the customer. Once your package has been shipped from our warehouse, we will send you your DHL tracking number to your mailbox. A shipping confirmation with a tracking link to track your order at any time online, will be sent by our logistics partner DHL. (Please check your spam folder as well!) Your tracking number is available on your account under "My Orders".
The dispatch of vouchers is free of charge.
order value up to Euro 49,- 4,50 €
order value up to Euro 99,99 2,90 €
from Euro 100,- free shipping.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (incl. Azores and Madaira), Romania, San Marino, Slovakia, Slovenia, Spain (incl. Balearic Islands), Sweden, United Kingdom (incl. Isle of Man, Guernsey, Jersey).
non-EU countries - Group 1 (Europe)
Albania, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Switzerland..
non-EU countries - Group 2 (Europe)
Aland Islands (Finland), Andorra, Armenia, Azerbaijan, Belarus, Campione d'Italia (Italy), Canary Islands (Spain), Cyprus (northern part), Faroe Islands (Denmark), Georgia, Gibraltar (UK), Kazakhstan, Kosovo, Livigno (Italy), Moldova, Mount Athos (Greece), Russian Federation, Saint Pierre and Miquelon (France), San Marino, Turkey, Ukraine, Vatican City.
If you have any further questions about your delivery we are glad to help Monday to Friday from 9am to 5pm through 0049 (0)30 91748784. Or send us an email stating your order number to: firstname.lastname@example.org.
What payment methods do you accept?
We accept PayPal, credit card (VISA & MasterCard) and bank transfer.
If you want to pay by bank transfer you will receive an email with our banking information. The invoice total need to be paid within 14 days. After this term we can no longer guarantee that your ordered items are still in stock! As soon as your payment was registered we send of your parcel. Therefore payment by bank transfer always prolongs the shipping for at least one day.
What does Verified by Visa or SecureCode by MasterCard mean?
In order to protect you from credit card misuse you will have to type in your personal and freely chosen password. Contact your bank to get further information.
Can I purchase on account?
No, it is currently not possible to purchase on account at Brandy & Melville.
Can I return ordered products?
Of course you are free to return any articles you do not want to keep with in 14 days of delivery without giving reasons. All products need to be in mint and sellable condition.
Do I have to pay for returns?
International customers need to pay to return correctly sent items. Please return all items in a suitable and solid package. You can combine returns from several orders in one parcel as long as you send it back within 14 days of reception.
Make sure that your mailings is prepaid and keep your proof of postage when you return.
If your order was faulty please contact our customer service to get free returns.
Within Germany we provide free returns for all returns over 40€ value of goods. Please get in touch to receive your returns label.
Can I return or exchange items I bought online in a Brandy & Melville store?
We are sorry to inform you that it is currently not possible to return or exchange items of your order in one of your local stores. Please send back your goods directly to our online warehouse.
Is it possible to return, exchange or make reclamations in Germany of Brandy & Melville products, if I bought them abroad?
Since the Brandy & Melville stores abroad belong to another company, it is not possible for us to do article exchanges or attend reclamations. If you would like to return an article purchased abroad, please get in contact with the shop where you bought it.
Can I refund SALE articles?
Every item in our online shop can be returned within 14 days of perception. This refers as well to SALE articles.
How do I get my money back in case of returns?
In case of PayPal or credit card payments your money will be return automatically within a couple of days. If your payment was via bank transfer we will need your banking information. Please send us a note with all necessary details for a fast and easy transaction.
How long does it take until I get my money back?
After your return arrived we will check all pieces and send your refund as soon as possible. Refunds usually take 3 to 4 days, but never longer as 30 days.
In case you have any questions about our products or the order process feel free to contact us! You might as well find the answer on our FAQ's section. All common topics are explained there.
To get in touch write us an email to: email@example.com. Of course you can also give us a call. We are available from 9am to 5pm each Monday to Friday on +49 30 91748784.
You can also send us a message via the contact form.
RIGHT OF WITHDRAWAL & MODEL CANCELLATION FORM
RIGHT OF WITHDRAWAL
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days from the date on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, within the scope of a single order of several items; or of the last product (if the products are delivered separately); or of the last part delivery or the last unit (if it is delivered in several part deliveries or units).
In order to exercise your revocation right, you must inform us:
Brandy & Melville Deutschland MITO Handels- und Vertriebsgesellschaft mbH
Tel +49 (0)30 91748784
by means of a clear declaration (e.g. a letter sent via post, fax or email) of your decision to revoke this contract. You can do so via the attached withdrawal form, which is not mandatory, however. To meet the revocation deadline, it is sufficient that you send your communication concerning the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we will repay all payments we have received from you , including the deliver costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. For this repayment, we use the same method of payment that you used in the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We may withhold the repayment until we have received the returned goods back or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You have to return the goods immediately and in any case not later than fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days.
You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods , where the value loss is due to an unnecessary checking of the characteristics and functioning of the goods handling.
End of the right of withdrawal
MODEL WITHDRAWAL FORM
(If you wish to cancel this contract, please complete and submit this form.)
Brandy & Melville Deutschland MITO Handels- und Vertriebsgesellschaft mbH
Buschkrugallee 103, 12359 Berlin
I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/the provision of the following service (*)
Ordered on (*) ____________________ / received on (*) _________________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of a notification on paper)
(*) Cross out the incorrect option.