The delivery to Germany and Austria will be shipped within 4 days * (* weekends and holidays excluded) after payment instructions by the customer. In the other countries the supplies will be shipped within 10 days (weekends and holidays excluded) after payment instruction by the customer. Once your package has been shipped from our warehouse, we will send you your DHL tracking number to your mailbox. A shipping confirmation incl. a tracking link that you are to track your order at any time online, will be send by our logistics partner DHL. (Please check your spam folder as well!)
Your tracking number is available on your account under "My Orders".
Note that the shipping times differ within Europe and the rest of the world. Find more information on delivery times to your destination country here:
The dispatch of vouchers is free of charge.
order value up to Euro 100,- 4,50 €
over Euro 100,- free shipping.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (incl. Azores and Madaira), Romania, San Marino, Slovakia, Slovenia, Spain (incl. Balearic Islands), Sweden.
non-EU countries - Group 1 (Europe)
Albania, Bosnia-Herzegovina, Iceland, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Switzerland.
non-EU countries - Group 2 (Europe)
Aland Islands (Finland), Andorra, Armenia, Azerbaijan, Belarus, Campione d'Italia (Italy), Canary Islands (Spain), Cyprus (northern part), Faroe Islands (Denmark), Georgia, Kazakhstan, Kosovo, Livigno (Italy), Moldova, Mount Athos (Greece), Russian Federation, Saint Pierre and Miquelon (France), Turkey, Ukraine, Vatican City.
If you have any further questions about your delivery we are glad to help Monday to Friday from 9am to 5pm through 0049 (0)30 91748784. Or send us an email stating your order number to: firstname.lastname@example.org.